Home care in County Durham & Northumberland
We help older adults stay independent and happy at home – with personal care, companionship and support shaped around each person and their family.
CQC rating, Durham branch
Good
Outstanding for Caring
Our care
From a friendly visit a few times a week to daily help with personal care, we build every care plan around the person – their routines, preferences and what matters to them.
01
Respectful help with washing, dressing, mobility and toileting, so every day starts with dignity.
02
Conversation, outings, hobbies and a familiar face – the company that keeps spirits up.
03
Nutritious meals cooked to taste and dietary needs, plus light housework to keep home comfortable.
04
Gentle, dignified care in the final weeks of life, so people can stay at home with family close by – and support for the whole family too.
05
Short-term cover so family carers can rest, knowing their loved one is in safe hands.
Call or send a message. We’ll listen and answer your questions – no obligation.
We visit to understand needs, routines and preferences, with family involved.
Your personal care plan starts with carers matched to you, reviewed as needs change.
Our values
Everything we do is guided by seven values that our carers live by on every visit.
Kind words
“The kindness of your team, their humanity, their gentleness and sensitivity went far beyond any job description… You are angels in every sense of the word and we will never forget the warmth and compassion you brought to our home.”
The family of a client, in a thank-you card
“It’s really helped her to stay independent, while getting help with difficult tasks at home. I could sleep at night knowing she’d be looked after.”
Daughter of a client
“First class care… went above and beyond her duty when my dear friend was admitted to hospital. She kept me fully informed at all times. Simply the best care.”
Friend of a client
“Heartfelt thanks for the exceptional care, support and empathy given… The whole team was brilliant.”
Family of a client, Stanley, Co. Durham
Quality First Family Support
When someone is nearing the end of life, the people around them need support too. Quality First Family Support is our community arm, helping families through palliative and end-of-life care at home.
Every year, our Give a Gift campaign delivers a small gift to every end-of-life and palliative family we support – something as simple as a packet of biscuits or a hand cream, to say we’re thinking of them. If you’d like to donate or get involved, email CustomerService@qfcsn.com.
£50,000
awarded to Quality First Family Support by The National Lottery Community Fund in 2021
CQC overall
Good
Outstanding for Caring
The Care Quality Commission, England’s independent regulator, rated our Durham branch Good for being safe, effective, responsive and well-led, and Outstanding for being caring.
Read the CQC report
CQC location ID 1-5500838383
We’re looking for kind, dependable people. Full training provided, flexible hours, and a team that supports you.
Our branches
Choose a branch to see its phone number, address and opening hours.
Phone
01207 423108Office hours
Monday to Friday, 9:00am to 5:00pm
Office address
Office 15, Consett Innovation Centre
Ponds Court Business Park, Genesis Way
Consett DH8 5XP
CQC location ID
1-5500838383Phone
01670 293187Office hours
Monday to Friday, 9:00am to 5:00pm
Office address
Office 9A East Parade
Whitley Bay, Tyne and Wear
NE26 1AP
CQC location ID
1-22071727165