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We started with a simple belief: everyone deserves to be cared for at home with dignity, kindness and respect. That belief is still at the heart of everything we do.
Our story
Quality First Care Services began in 2018 as a small, local home care service in Consett. Word spread through the families we cared for, and our team grew visit by visit.
Along the way we’ve supported people through some of the most important moments of their lives – helping them stay independent, and caring for them and their families at the end of life.
Today we care for people across County Durham and Northumberland, and we’re still growing.
We registered with the Care Quality Commission and opened our first office at the Consett Innovation Centre, caring for families across County Durham.
Our first CQC inspection rated us Good overall – and Outstanding for being caring.
Quality First Family Support was awarded £50,000 by The National Lottery Community Fund to help families through end-of-life care.
We opened our Northumberland branch in Whitley Bay, bringing our care to more families in the North East.
Two branches, a growing team and the same promise we started with: care we’d want for our own families.
Our values
Putting each person’s comfort, safety and happiness first.
Treating everyone with warmth, patience and understanding.
Well-trained carers who know what they’re doing.
Keeping clients and families informed and involved.
Familiar faces and reliable visits people can count on.
Going the extra mile, as families tell us we do.
Speaking up for the people we support and doing what’s right.
Regulated and accountable
Rated Good overall and Outstanding for Caring.
CQC location ID 1-5500838383
Registered with the CQC in 2025.
CQC location ID 1-22071727165
