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Privacy policy
Last updated: 11 November 2026
Who we are and what this policy covers
Quality First Care Services Ltd is the data controller for personal information collected through our website, qualityfirstcare.co.uk. This policy explains what we collect, why, and the choices you have.
| Detail | |
|---|---|
| Company | Quality First Care Services Ltd |
| Company number | 11242404 (registered in England and Wales) |
| Registered office | Office 15, Consett Innovation Centre, Ponds Court Business Park, Genesis Way, Consett DH8 5XP |
| ICO registration number | ZA551910 |
| Privacy contact | manager@qualityfirstcare.co.uk |
This policy covers people who visit our website, send us an enquiry, apply for a job, or support our Give a Gift campaign. People who receive care from us are given a separate privacy notice covering their care records.
Information we collect
We only collect what you choose to give us through our forms, emails and phone calls, plus basic technical data when you browse.
| Who | What we collect |
|---|---|
| Care enquiries | Your name, phone, email, nearest branch, who the care is for, and anything you tell us about their needs. This may include health information. |
| Job applicants | Your name, phone, email, preferred branch and role, right to work in the UK, whether you drive, your CV (PDF) and anything you write in your message. |
| Give a Gift supporters | Your name, contact details and what you would like to donate. |
| Website visitors | Technical data such as your IP address, browser and pages visited, through cookies (see Cookies below). |
Please only tell us about another person’s health or circumstances if you have their agreement, or are acting on their behalf.
How we use it and our lawful bases
We use your information only for the purpose you gave it, and never sell it. UK data protection law requires a lawful basis for each use.
| Purpose | Lawful basis |
|---|---|
| Answering care enquiries and arranging a free assessment | Steps before entering a contract, at your request; legitimate interests |
| Health details in a care enquiry | Explicit consent, or provision of health or social care |
| Assessing job applications and contacting you | Steps before entering a contract of employment; legitimate interests |
| Checking right to work in the UK, and later DBS checks if you are offered a care role | Legal obligation |
| Organising Give a Gift donations | Legitimate interests; consent where we ask for it |
| Running, securing and improving our website | Legitimate interests; consent for non-essential cookies |
Where we rely on consent, you can withdraw it at any time by contacting us.
Sharing, transfers and security
Only our own staff who need your information can see it. We share it outside the company only in these cases:
- Service providers who run our website, forms and email on our behalf, under contracts that protect your data. These are Hostinger (website hosting), GoDaddy (domain name) and Microsoft 365 (email, including the messages our website forms send).
- Councils and the NHS, when they arrange or fund care you have asked us to provide.
- Referees and the Disclosure and Barring Service, if you are offered a job and agree to these checks.
- Regulators and authorities, such as the Care Quality Commission, when the law requires it.
Some of these providers may store or access data outside the UK, for example in the United States. Where they do, we rely on UK-approved safeguards such as the UK International Data Transfer Addendum or the UK–US data bridge. Applications and CVs are sent to our Durham and Northumberland managers only, and are stored securely with access limited to staff involved in recruitment.
How long we keep it
We keep information only as long as we need it, then delete it securely.
| Information | How long we keep it |
|---|---|
| Care enquiries that don’t lead to care | 12 months from the last contact |
| Unsuccessful job applications and CVs | 6 months after the role is filled |
| Successful applications | Moved to your staff file and kept under our employee privacy notice |
| Give a Gift supporter details | 2 years from your last donation |
| Website form submissions held in the website | Deleted from the website within 30 days, once passed to our team |
Cookies
Cookies are small files that help our website work. We use essential cookies to run the site and keep forms secure; these don’t need your consent.
Our contact pages show maps from Google Maps, and Google may set its own cookies when a map loads. We only use analytics or other non-essential cookies if you agree through our cookie banner, and you can change your choice at any time.
Your rights, complaints and contact
You have the right to ask us for a copy of your information, to correct it, or to delete it. You can also ask us to limit how we use it, object to our use of it, or move it to another organisation, and withdraw consent at any time. We will reply within one month, free of charge.
To use any of these rights, or ask a question about this policy, contact us:
- Email: manager@qualityfirstcare.co.uk (Durham) or info@qfcsn.com (Northumberland)
- Phone: Durham 01207 423108 or Northumberland 01670 293187, Monday to Friday, 9am to 5pm
- Post: Quality First Care Services Ltd, Office 15, Consett Innovation Centre, Ponds Court Business Park, Genesis Way, Consett DH8 5XP
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
We may update this policy from time to time. The date at the top shows when it last changed.